Why Did I Say That?
Communicating to Keep Your Credibility, Your Cool, and Your Cash!
Did you ever:
- Regret what you said or did—or what you didn’t say or do—and think of
what you should have said or done 20 minutes too late?
- Wish you had thought before you spoke?
- Address a conflict you should have avoided or avoid a conflict you should
have addressed?
- Keep trying to resolve a conflict that just wouldn’t resolve?
- Allow your emotions, instead of your brain, to guide your communication?
- Find yourself manipulated by someone who lied, intimidated, or used
other dirty tactics?
- Struggle with giving or receiving criticism?
- Lose your cool with a customer service provider because you didn’t get
the result you deserved?
- Send or receive an e-mail message that should have been communicated
by telephone or in person?
- Get frustrated by people who didn’t say what they meant and gave you
mixed, unclear, or stealthy messages? Are you sometimes stealthy yourself?
- Give your trust and your hard-earned money to a contractor, realtor,
repair person, or other person who took your cash and didn’t deliver?
If you answered, “Yes” to any of these questions, this book will help
you make critical changes in your life. Ronnie Moore is a renowned
expert on spoken and written communication, having delivered
speeches and training to more than 1,200 audiences nationwide.
She has written this book for real people, in real situations, who
need to communicate to keep their credibility, their cool, and their
cash. Although backed by more than 15 years of experience and offering
lots of substance, this book is easy to read and easy to apply
to your everyday life. For the price of a dinner out, you can harness
the power of good communication—at home and at work!
Also available in Paperback:
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ISBN-10: 0-9649694-1-6
ISBN-13: 978-0-9649694-1-4
List $19.95 + tax
Web Special $17.95
(including tax)
Paperback—208 pages
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